MSAB´s core beliefs: Pioneers in mobile forensics Top performance, evolving, rising to challenges and sharing our vast knowledge Friendly workplace, a happy employee means happy colleagues and clients Responsible for our customers, through honest and ethical work Role Definition This role will involve the provision of pre- and post-sales technical advice and support on MSAB’s products and solutions. The role will act in partnership with a well-established UK sales team working directly with a customer base across the UK & Ireland. The role will work to secure new customers, assist with tender bid activities, and provide ongoing support to existing customer installations. Essential for the role is a professional outlook & demeanour, good communication skills and comfortable working as part of a team. A variable amount of travel to customer sites across the UK and Ireland will be required on a weekly basis, this may include travel outside of normal contracted hours and overnight stays as necessary. Occasional travel to company headquarters in Sweden. Candidate Profile MSAB is looking for someone who is passionate about technology and customer service, enjoys a challenge and can think on their feet. Previous experience of digital forensics and working with law enforcement organisations is highly advantageous. Candidates will be able to demonstrate a broad range of skills and experience in two or more of the following topics: computing hardware sales/support, software sales/support, networking, mobile communication devices, basic scripting languages (HTML, XML, Python). Candidates will have proven work ethics, be highly motivated and ambitious, with good qualifications at preferably degree level. MSAB will provide sales and technical training to support the business requirements. Previous sales experience is highly desirable although a period of shadowing and training will be provided by our senior sales person. Full and clean driving licence is a mandatory requirement. Skills Required A proven problem solving ability is critical to this role, possessing the ability to work with customers to identify their infrastructure and challenges and progressing to conceptualise and define potential solutions. These solutions will need to be communicated internally, defining the requirements for development, services, training, production and support. The role requires a broad range of technical skills and experience covering: ICT hardware installation and maintenance ICT software installation, configuration and support Windows Operating Systems (7, 8, 10) Windows Active Directory and domain network environments XML language and scripting The role also requires strong business and solutions skills including: Customer service management Good organisational and communications abilities Technical project coordination Requirements gathering and solutions definition High proficiency in technical writing skills Location Home-based initially, Reading office-based in future. Key Functions The core functions of the role are as follows: Pre-sales support to UK Sales Team Tender/bid activities (technical requirement understanding and written responses) Managing customer-specific configurations and input to development requirements Technical demonstration of products/solutions (customer visits, events/seminars) Post-sales support to existing customers across UK & Ireland