CCL Solutions Group Limited Stratford-upon-Avon, UK
To manage, coach & monitor all aspects of the Lab in conjunction with the Operations Manager & Forensic Case Team. Monitor all levels of performance to ensure high levels of efficiency, ensuring case management & efficient use of resource whilst being customer centric, quality focused & commercially aware. Proactively communicate with the Lab Manager to highlight relevant challenges & ensure deadlines & quality standards are met. Proactively identify & resolve technical & operational issues to ensure effective workflows. Conduct analysis of cases. Assign case work to Analysts & use CCL’s case management system to effectively & proactively manage case work of individuals to maintain efficiency & ensure deadlines are maintained Responsible for analysis tasks & communicate with the Operations Manager & FCT to ensure any challenges are highlighted & resolved Ensure that Analysts record the correct time & notes on cases,...
18 Jan, 2021