18 Jan, 2021

Mobile Device Team Leader

  • CCL Solutions Group Limited
  • Stratford-upon-Avon, UK
Full time Analyst Mobile Specialist

Job Description

To manage, coach & monitor all aspects of the Lab in conjunction with the Operations Manager & Forensic Case Team. Monitor all levels of performance to ensure high levels of efficiency, ensuring case management & efficient use of resource whilst being customer centric, quality focused & commercially aware. Proactively communicate with the Lab Manager to highlight relevant challenges & ensure deadlines & quality standards are met. Proactively identify & resolve technical & operational issues to ensure effective workflows. Conduct analysis of cases.

  • Assign case work to Analysts & use CCL’s case management system to effectively & proactively manage case work of individuals to maintain efficiency & ensure deadlines are maintained
  • Responsible for analysis tasks & communicate with the Operations Manager & FCT to ensure any challenges are highlighted & resolved
  • Ensure that Analysts record the correct time & notes on cases, proactively managing TRTs
  • Assist with basic HR tasks & monitoring & provide feedback to the Operations Manager following one to one &/or performance reviews
  • Monitor Analysts until they have passed their probationary period
  • Proactively monitor & address any issues that may affect productivity
  • Proactively acquire forensic knowledge to ensure the Mobile Device Laboratory is using the most appropriate hardware & software required for the job
  • Ensure that all ISO processes & documentation are up to date & are being adhered to
  • Maintain a safe, secure, & legal work environment; develop personal growth opportunities for staff
  • Assist with ISO audits when required
  • Dip sample Analyst’s output to ensure all quality & policy requirements are being met
  • Proactively identify any inefficiencies or areas that can be improved upon & make recommendations to the Lab Manager where these have been identified
  • Conduct performance management
  • Deal with and resolve conflict within the team